Lodge a Complaint – City of Tshwane

e-Tshwane offers the capability to lodge a query or complaint that will be routed to an agent for either web query response or service / complaint resolution. Please use the appropriate option.

Users must be registered to use this service as all contacts are linked to a municipal account for better tracking and management.

Please click here to register for the service or if you are already registered, Login to lodge a complaint using the “Submit a Query” option found at https://www.e-tshwane.co.za/eTshwane/lodge-new-query

If you have received excellent service then you can use this service to compliment our staff or service. We appreciate all compliments.

Source: https://www.e-tshwane.co.za/eTshwane/lodge-a-complaint

To allow you Councillor to follow up on Queries which have not been responded to within the required period, please provide the Reference Number for your query.

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