Useful Contacts

City of Tshwane Municipal Complaints. 

 

*Water Restriction Transgressions: 012 358 7095/6*

*Waste management complaints:

All: 012 358 0577/9

 

*Domestic bin complaints:*

East: 012 358 0526

Moot: 012 358 6462

North West: 012 358 0554

South/Centurion: 012 358 1317

 

*Bins not lifted / emptied:*

Tel: 012 358 9461 / 0592

 

*By-law offences (for example, illegal street trading and illegal night club activities):*

External: 012 358 0070

Toll-free:  080 111 1556

 

*Electricity-related complaints:*

External: 012 358 9999

Toll free: 080 111 1556

 

*Tshwane Bus Services:*

012 358 0214/0443/0231

 

*After-hours sewerage complaints:*

080 000 4135

 

*Stormwater drainage & pothole repairs*

012 358 0614 or pothole@tshwane.gov.za

 

*Reporting of water problems:*

External: 012 358 2111

Proes Street Depot: 012 327 0147

 

*Power failures:*

External: 012 339 9111

Power failure reporting by SMS: sms “Power and your acc no.” to 0826120333, example: “power 5120369” to 0826120333

 

*Meter readings:*

Email to:  meterrecords@tshwane.gov.za

Fax to: 012 359 6888, five days before billing date only.

Telephone to: 012 358 9999: choose option 2 and then option 4

 

*FIRE & EMERGENCY MEDICAL:*

Tel: 10177, 012 358 2124, 012 310 6200

 

*Metro Police Accidents Reports:*

Tel: 012 358-7244 / 358-7114

 

*Traffic Fines Info:*

Tel: 012 358-7154 / 7157 / 7088 / 7089

 

*Reporting faulty street lights:*

Tel: 080 1111 556, 012 358 9999 or 012 358 2540/1

E-mail: streetlights@tshwane.gov.za

 

*Complaints and enquiries:*

E-mail: customercare@tshwane.gov.za

 

*We also have the following alternative reporting facilities available:*

Report power failures by SMS or online. SMS the word “power” followed by your account number to 082 612 0333 or 44676, or use the following link: http://tshwane.webhop.org/Tshwanesms/Map.aspx

To report potholes, you can send an email to potholes@tshwane.gov.za

To report faulty traffic lights, you can send an email to trafficsignalfaults@tshwane.gov.za

To report water leaks, you can send an email to Waterleaks@tshwane.gov.za

Should you have any enquiries related to water quality, please send an email to drinkingwater@tshwane.gov.za

Meter readings can be emailed to meterrecords@tshwane.gov.za on the correct billing period date. For billing periods, please visit www.tshwane.gov.za

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